Personal Data Protection and Processing Information Notice
PERSONAL DATA PROTECTION AND PROCESSING INFORMATION NOTICE
1. Identity of the Data Controller
Pursuant to the Personal Data Protection Law No. 6698 (“KVKK”), BESTHOME CONSTRUCTION TOURISM IMPORT EXPORT INDUSTRY AND TRADE INC., registered at Cikcilli Neighborhood, Tugayoğlu Avenue, Tugayoğlu Street No: 18/1, Alanya/Antalya, Türkiye, with MERSIS No. 0166 0586 9420 0001 (hereinafter referred to as “BESTHOME” or the “Company”), attaches the utmost importance to the security and lawful processing of your personal data.
2. Categories and Types of Personal Data Processed
Depending on your interactions with BESTHOME through its website and digital channels, the following categories of personal data may be processed:
Identity Information
Name and surname
Turkish ID number (where required)
Passport number for foreign nationals
Nationality and date of birth information
Contact Information
Telephone number
Personal or corporate e-mail address
Residential or business address
Social media profile information
Customer Transaction Information
Residential and real estate projects of interest
Budget range
Preferred payment plans
Previous requests and complaint records
Pre-sale and after-sale proposal records
Transaction Security Information
IP address
Log records
Website login and logout timestamps
Browser and device information
Behavioral data collected through cookies
Visual and Audio Information
Call center recordings
Audio and video recordings obtained through online meeting platforms such as Zoom, Teams, Google Meet, etc.
Marketing Information
Campaign participation history
Survey responses
Segmentation data
Interest-based information obtained through digital advertising platforms
3. Methods and Channels of Collecting Personal Data
Your personal data may be collected wholly or partially through automated means via the following channels:
Website
Through forms such as:
“Call Me Back”
“Contact”
“Support Center”
and through cookies.
Social Media Platforms
Through:
Direct messages
Comments
Lead Forms provided by Facebook and Instagram
Communication Tools
Through:
WhatsApp Business
Google Business
E-mail correspondence
Online meeting platforms
Physical Channels
Through:
Visitor forms completed at sales offices and construction sites
Business cards voluntarily shared with the Company
4. Purposes of Processing Personal Data
Your personal data is processed in accordance with the fundamental principles set forth in the KVKK for the following purposes:
Operational Process Management
Conducting real estate sales and marketing activities
Presenting suitable projects
Managing appointment processes
Customer Relations and Support
Providing after-sales support services
Conducting customer satisfaction surveys
Evaluating complaints and suggestions
Promotion and Marketing
Sending commercial electronic communications regarding campaigns, launches, and special offers related to our products, projects, and services (subject to your consent)
Legal and Technical Obligations
Conducting finance and accounting operations
Fulfilling tax and legal obligations
Enhancing website security and performance
5. Transfer of Personal Data and International Data Transfers
Your personal data may be transferred to:
Business partners
Service providers (IT services, CRM software providers, agencies)
Legally authorized public institutions and authorities
where necessary for the fulfillment of the purposes stated above.
Important Notice
Since services such as Facebook, Instagram, WhatsApp, Google, and similar communication platforms maintain servers outside Türkiye, your personal data may be deemed transferred abroad pursuant to Article 9 of the KVKK when you choose to communicate with us through these channels.
By contacting us through such platforms, you are deemed to have given your explicit consent to the international transfer of your personal data.
6. Legal Grounds for Processing Personal Data
Your personal data is processed based on:
Necessity for the establishment or performance of a contract (Art. 5/2-c)
Compliance with the Company's legal obligations (Art. 5/2-ç)
Legitimate interests of the Company (Art. 5/2-f)
Explicit consent where required (Art. 5/1), including marketing activities and international data transfers
7. Your Rights as a Data Subject
Pursuant to Article 11 of the KVKK, you have the right to:
Learn whether your personal data is processed
Request information regarding processed personal data
Learn the purpose of processing and whether data is used in accordance with such purpose
Learn third parties to whom personal data is transferred domestically or abroad
Request correction of incomplete or inaccurate personal data
Request deletion or destruction of personal data under the conditions set forth in Article 7 of the KVKK
Request notification of correction, deletion, or destruction to third parties to whom data has been transferred
Object to outcomes resulting from automated analysis
Claim compensation for damages incurred due to unlawful processing of personal data
8. Application Procedure and Contact Information
You may submit your requests containing your name, surname, signature, Turkish ID number (or passport number for foreign nationals), and contact information through:
In Person or via Notary Public
Cikcilli Neighborhood, Tugayoğlu Avenue, Tugayoğlu Street No: 18/1, Alanya / Antalya, Türkiye
Registered Electronic Mail (KEP)
Applications will be concluded free of charge within thirty (30) days at the latest.
BESTHOME CONSTRUCTION TOURISM IMPORT EXPORT INDUSTRY AND TRADE INC.
